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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on May 05, 2010, 08:30:38 AM

Title: Classification Server not starting
Post by: vma on May 05, 2010, 08:30:38 AM

Hello again,
I have a problem with the Classification Server which is not starting from services or SCI.
In the 'ClfServerStarter.log' file I get the error: Error: [i]Could not load JVM library: D:\GCTI\MCR 8.0\jre\bin\server\jvm.dll[/i]

I made a BAT file and from there ClassificationServer is starting but not as a sevice. Here is how the bat looks like:
[quote='bat file']
cd "D:\GCTI\MCR 8.0\Classification Server\ClassificationServer_P_1"
ClfServerStarter.exe -host naluctmgen019 -port 2010 -app ClassificationServer_P
[/quote]
Here is the JavaServerStarter.ini file:
[quote='ini file']
[Service]
AppTitle="Genesys Classification Server"
AppVersion=8.0.000.03
MainClass="Genesys/mcr/stdfacade/StdServerExImpl"
JVMPath="D:\GCTI\MCR 8.0\jre\bin\server\jvm.dll"
EventHandlerMethod=ShutdownSignal

[JavaArgs]
-Xmx500m
-Dgenesys.mcr.stdserverex.apptype=CFGClassificationServer
-Dgenesys.mcr.stdserverex.extensions=Genesys.iknow.clfserver.ClassificationServer
-Dgenesys.mcr.stdserverex.cmdparser=Genesys.iknow.clfserver.ClfCommandParser
-Dgenesys.mcr.stdserverex.lmsfile=iknowserver.lms

[Djava.class.path]
.
.\ClfServer.jar
.\gcengine.jar
.\antlr.jar
.\patternmatching.jar
D:\GCTI\MCR 8.0\LIB\mail.jar
D:\GCTI\MCR 8.0\LIB\flexlm.jar
D:\GCTI\MCR 8.0\LIB\ucsapi.jar
D:\GCTI\MCR 8.0\LIB\_icc_api.jar
D:\GCTI\MCR 8.0\LIB\_stdserver.jar
D:\GCTI\MCR 8.0\LIB\cfglib.jar
D:\GCTI\MCR 8.0\LIB\commonlib.jar
D:\GCTI\MCR 8.0\LIB\license.jar
D:\GCTI\MCR 8.0\LIB\gml.jar
D:\GCTI\MCR 8.0\LIB\kvlists.jar
D:\GCTI\MCR 8.0\LIB\_3rd_party_protocol.jar
D:\GCTI\MCR 8.0\LIB\_workflow_engine_protocol.jar
D:\GCTI\MCR 8.0\LIB\esp_server.jar
[/quote]

All logs and ini files you can also find here: http://www.infobar.ro/Classification/

Thank you,
Mihai

[color=red]L.E. I have Multimedia Third Party Components installed so all files that are listed in the ini file exist at that location.
Classification Server version is 8.0.000.03.[/color]

Title: Re: Classification Server not starting
Post by: cavagnaro on May 05, 2010, 02:00:16 PM

Well the error is clear:

08:10:18: Error: Could not load JVM library: D:\GCTI\MCR 8.0\jre\bin\server\jvm.dll

Is this library on that path?

Title: Re: Classification Server not starting
Post by: vma on May 05, 2010, 02:09:39 PM

yes it is!
as stated above if I start it from bat file it works without any changes

Title: Re: Classification Server not starting
Post by: Divi on April 24, 2014, 05:05:26 PM

Hello,

    I just had same issue with LRM, and it seems that you don't have installed VC++ redistribuable component from microsoft.
    I had to install VC++ 2010 x64 for my LRM 8.5 x64.
    And now I'm able to start from services without any issue

  try to install VC++ 2008 and 2010 redist.

Divi

Title: Re: Classification Server not starting
Post by: cavagnaro on April 24, 2014, 05:36:05 PM

Thanks for the tip but this post is 4 years old. Please don't bring back dead posts unless extremely needed

Title: Re: Classification Server not starting
Post by: Kubig on April 25, 2014, 04:36:18 AM

[quote author=Divi link=topic=5513.msg36592#msg36592 date=1398359126]
Hello,

    I just had same issue with LRM, and it seems that you don't have installed VC++ redistribuable component from microsoft.
    I had to install VC++ 2010 x64 for my LRM 8.5 x64.
    And now I'm able to start from services without any issue

  try to install VC++ 2008 and 2010 redist.

Divi
[/quote]

I have same issue, which is totally different from the original. Just brilliant :-)