Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevinwang on May 07, 2010, 01:23:17 PM

Title: How to display these tabs like autosuggest, notepad in GAD?
Post by: kevinwang on May 07, 2010, 01:23:17 PM

How to display these tabs like 'TAB_INTERACTION_INFORMATION_AUTOSUGGEST', OR "TAB_INTERACTION_INFORMATION_NOTEPAD",

There are two functions, selectTabbyName(name), hideTabByName(name) to select or hide them.
but, by default, these tabs are not hidden?
I know the appearence of them may depends on specific type of call, or status of call, like 'TAB_INTERACTION_INFORMATION_CAMPAIGN', OR 'TAB_INTERACTION_INFORMATION_CALLBACK',
but tabs like suggest or notepad, should be displayed by default?


Kevin

Title: Re: How to display these tabs like autosuggest, notepad in GAD?
Post by: René on May 08, 2010, 12:13:43 PM

Hi Kevin,

Tab Notepad is displayed only when GDesktop is connected to UCS (Universal Contact Server) as the notes are stored in UCS database.

Tab AutoSuggest is displayed only for multimedia interactions - emails - if there exist any suggested responses (based on Screening/Classification).

R.

Title: Re: How to display these tabs like autosuggest, notepad in GAD?
Post by: kevinwang on May 10, 2010, 01:05:45 PM

Thank you, René !!!