Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ezzmiti on May 11, 2010, 12:32:05 PM

Title: Control Solution from URS
Post by: Ezzmiti on May 11, 2010, 12:32:05 PM

Hi,
I am looking at a way to stop a configured/started Solution and start another one from a IRD strategy, is this possible and do i need an SDK or can this be done out of the box with basic tools?
Genesys version 7.6

thanks in advance

Title: Re: Control Solution from URS
Post by: cavagnaro on May 11, 2010, 04:45:27 PM

why would you do such thing???

Title: Re: Control Solution from URS
Post by: Ezzmiti on May 11, 2010, 08:42:08 PM

So that I can control third party applications from a routing strategy, I have worked out that I can generate an alarm condition based on the routing decision, and from there raise an alarm that has a reaction script assigned that will do what I am looking for.

;)