Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: linda on January 01, 1970, 12:00:00 AM
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Hi,
We have genesys 6.0 in our call center and we are in the process of implementing siebel 7.0. I basically want to integrate genesys and siebel and pop some siebel screens through genesys events.
It was easy to do it for siebel 6.0 because it was a desktop application but siebel 7 is a browser based application so could anybody ahve an idea about the basic methodology behind popping browser based screens through genesys?
Thanks
Linda
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We have had a similar problem a few months back too :)
Ok, there are several ways you can do it. First you need to figure out if you want to have it serverased or clientased. In other words, will you webserver be connected to TServer or each one of your client PCs. Usually, people go with the second one.
The best way to do it is by enclosing either an ActiveX component or Java applet in a webpage so when user loads the page, the component is excuted on the agent's PC and will receive events directly from TServer, thus avoiding the lag usually associated with serverpush approach (that is having your webserver connect to TServer and relay event to your browser).
Cheap way would be taking Genesys Java SoftPhone and adding it to your webpage (you will need to rearrange it a bit).
Another way is to get a webased softphone template which already has all the components in it and then just add your Siebel pages there. We have developed a webased phone template that we are using to do this we have implemented it with both Siebel, SAP and PeopleSoft so far without a glitch. Tell me if you want it.
Yet, another way would be to develop your own it is not that hard, but you would be reinventing a wheel (or two :) )
Vic
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There's always the option of using the Gplus Adapter for Siebel 7, which is a relatively inexpensive packaged integration between the two.
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Vic, I would like to have a copy of the webased softphone template you have developed. pls let me know how I can have that.
thanks
Linda
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I was wondering why I was getting these many emails asking for our template phone and I now realized that my email was a bit misleading. Sorry about that.
Yes, we have a webased softphone, but it is not free. Sorry!
Please tell me if you want us to email you extra info on it, how much it costs, etc... I am sorry, but for right now, I cannot offer it for free :(
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This will also have the advantage of putting you in a comfortable situation as you are already acquainted with the way tho configure the Commands and Events as the approach is the same as for Siebel 2000 with Siebel CTI Toolbar.