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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on May 12, 2010, 02:08:55 PM

Title: Excluded e-mail addresses in ESJ
Post by: vma on May 12, 2010, 02:08:55 PM

Hallo all,
Anyone knows why ESj excludes some addresses? I cannot send e-mails to mailboxes in my domain.
Here is the logs:
[quote]
14:58:18.749 Dbg 23192 [SvcSrvW-1] Thread 'SvcSrvW-1' registers to shutdown notification.
14:58:18.749 Trc 25096 [SvcSrvW-1] <79872> Request (queued for 0 ms): Id=79872|Type=Request|Service=Email|Method=Send.
14:58:18.795 Trc 25019 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3 naluctmgen020.eu.colt:4753> Service 'Email' method 'Send' started.
14:58:18.795 Trc 23191 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3 naluctmgen020.eu.colt:4753> Request: Type=Request|Service=Email|Method=Send|Parameters=[CustomizedSubject=""|MessageDispositionNotification="true"|DeliveryStatusNotification="true"]|UserData=[MediaType="email"|InteractionId="0000Fa5X0EFX0MN3"|IsOnline=0|SubmitSeq="2310004"|DeliveredAt="2010-05-12T13:57:49Z"|TenantId=101|SubmittedBy="CS_Email_001"|Queue="IQ_Email_Out"|InteractionType="Outbound"|MovedToQueueAt="2010-05-12T13:57:49Z"|BccAddresses=""|GD_QAReviewSkill=2|PlacedInQueueAt="2010-05-12T13:58:15Z"|IsLocked=0|SubmittedAt="2010-05-12T13:57:49Z"|Subject="bibi"|GD_OriginalAgentEmployeeId="CS_Agent1"|To="technical.services_AT@coltluc.net"|ReceivedAt="2010-05-12T13:57:49Z"|InteractionSubtype="OutboundNew"|PlaceInQueueSeq="2310010"|FromAddress="Customer.services_CH@coltluc.net"|ContactId="0000Fa5X0EFX0GVV"|CcAddresses=""|InteractionState=1].
14:58:18.827 Dbg 23081 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Sender : findById 0000Fa5X0EFX0MN3.
14:58:18.842 Dbg 23082 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Sender : findById done.
14:58:18.842 Dbg 23090 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Sender : mark as reserved 0000Fa5X0EFX0MN3.
14:58:18.889 Dbg 23092 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Sender : mark as reserved done 0000Fa5X0EFX0MN3.
14:58:18.920 Dbg 23072 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> 'From' address : Customer.services_CH@coltluc.net
14:58:18.920 Dbg 23107 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Candidate 'To' addresses : [technical.services_AT@coltluc.net]
14:58:18.920 Dbg 23107 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Candidate 'Cc' addresses : []
14:58:18.920 Dbg 23107 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Candidate 'Bcc' addresses : []
14:58:18.920 Dbg 23111 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> [color=red]Excluded addresses [/color] : [Customer.services_CH@coltluc.net, Customer.services_FR@coltluc.net, Customer.services_UK@coltluc.net, Technical.services_DK@coltluc.net, Customer.services_ES@coltluc.net, Customer.services_DE@coltluc.net, Technical.services_AT@coltluc.net, Technical.services_SE@coltluc.net, Technical.services_NL@coltluc.net, Technical.services_BE@coltluc.net, customer@coltluc.net]
14:58:18.920 Dbg 23112 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Actual 'To' addresses : []
14:58:18.920 Dbg 23112 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Actual 'Cc' addresses : []
14:58:18.920 Dbg 23112 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Actual 'Bcc' addresses : []
14:58:18.920 Dbg 23096 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Sender : unreserve 0000Fa5X0EFX0MN3.
14:58:18.967 Dbg 23098 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Sender : unreserve done 0000Fa5X0EFX0MN3.
14:58:18.967 Std 25100 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Service 'Email' failed in method 'Send' (ErrorCode=106 ErrorMsg=No 'To' address found.).
14:58:18.967 Trc 25020 [SvcSrvW-1] <79872 0000Fa5X0EFX0MN3> Service 'Email' method 'Send' ended, processing time (ms): 172.
14:58:18.967 Std 25080 [SvcSrvW-1] <79872> Exception message: No 'To' address found..
14:58:18.967 Trc 25097 [SvcSrvW-1] <79872> Response: Id=79872|Type=Fault|Service=Email|Method=Send|Parameters=[FaultCode="106"|FaultString="13:58:18.967 Server: EmailServer Msg: No 'To' address found."]|UserData=[].
14:58:18.967 Trc 25098 [SvcSrvW-1] <79872> 'Email.Send' (request id 79872) handling duration : 218 ms.
[/quote]

Title: Re: Excluded e-mail addresses in ESJ
Post by: René on May 12, 2010, 02:36:20 PM

Hi,

ESJ excludes all addresses configured in pop-client sections to avoid looping.

R.