Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kapusta1152 on May 13, 2010, 05:51:42 PM

Title: Can GVP perform outbound call without URS
Post by: kapusta1152 on May 13, 2010, 05:51:42 PM

Hello Genesys /GVP experts,


Would you please clarify that GVP in smart enough to do outbound call without URS in case customers pressed zero from IVR menu and need to be transfer to the agent or we still need to have URS?

Also what is the difference between “Transfer connect” and “Outbound call” from GVP/IVR platform?

Title: Re: Can GVP perform outbound call without URS
Post by: cavagnaro on May 13, 2010, 08:07:43 PM

GVP doesn't need URS never...GVP can dial standalone without OCS even.

Title: Re: Can GVP perform outbound call without URS
Post by: aakarach on May 13, 2010, 08:46:00 PM

GVP 7.x will need to use OBN to call out while GVP 8.X will need to use SSG to dial out with out it GVP will not be able to make out bound calls,

thanks

Ali