Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aakarach on May 13, 2010, 08:44:47 PM

Title: OUtbound table is not updating
Post by: aakarach on May 13, 2010, 08:44:47 PM

Hello

  when I try to send a call to and edify IVR port via Genesys outbound over a VTD, i do not get the proper results. ie the results dont get updated in the OCM.  All I get is the record in Retrieved status and then they stale out. 

the calls are made and the calls are transferred out.  PLease can some one help
 

thanks

Title: Re: OUtbound table is not updating
Post by: Fra on May 13, 2010, 09:16:37 PM

Again..guys, how many times shall we say again we need LOGS, can't troubleshoot just reading a high level narrative...

Title: Re: OUtbound table is not updating
Post by: aakarach on May 13, 2010, 10:35:41 PM

Hello Farah
  what logs do you need

Thanks