Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevin on May 13, 2010, 11:50:44 PM

Title: dailer dailed outbound calls and agent dailed outbound stats
Post by: kevin on May 13, 2010, 11:50:44 PM

can we get stats in pulse for dailer dailed outbound calls and agent dailed outbound calls?

thanks in advance

Title: Re: dailer dailed outbound calls and agent dailed outbound stats
Post by: cavagnaro on May 14, 2010, 02:05:25 PM

Yes, create a filter, if the call contains GSW_PHONE then it is a dialer call, if not it is a manual call.

Title: Re: dailer dailed outbound calls and agent dailed outbound stats
Post by: kevin on May 14, 2010, 02:43:26 PM

Hi Cav,

Are you talking about filter in DMA?

Title: Re: dailer dailed outbound calls and agent dailed outbound stats
Post by: cavagnaro on May 14, 2010, 02:54:58 PM

In the StatServer, which can be done using DMA if you want.

Title: Re: dailer dailed outbound calls and agent dailed outbound stats
Post by: kevin on May 14, 2010, 05:43:59 PM

Hi Cav,

I updated a routing with key GSW_PHONE value = dailer, created a filter on statserver and a formula on pulse report to check the and print call type. Am i doing it right?

please advice

THanks

Title: Re: dailer dailed outbound calls and agent dailed outbound stats
Post by: cavagnaro on May 15, 2010, 06:21:31 PM

Filter should be:

PairExist("GSW_PHONE",*) for OCS Outbound calls

and

~(PairExist("GSW_PHONE",*)) for agent outbound calls.

Title: Re: dailer dailed outbound calls and agent dailed outbound stats
Post by: kevin on May 17, 2010, 05:10:20 PM

HI Cav,

could you pls let me know the formula/stat to display with that filter  assigned in pulse.

I dont know if we could assign filter to coustom formula and display that.

thanks