Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: phil on May 14, 2010, 07:30:07 AM

Title: IRD questions
Post by: phil on May 14, 2010, 07:30:07 AM

Hi there,

on the puzzle piece symbol of URS in IRD (Monitoring/Loading) there is a red puzzle piece covering the blue one. Im asking myself, what this is supposed to mean.
Does this just show primary URS is in backup mode?
Further a connection in IRD is obviously not displayed correctly. While URS_HA runs in Primary Mode its Connection in URS Connections is displayed as unknown. This can't be right, does it?
Apart from that URS is running perfectly proper.

Any help would be appreciated.

Cheers

Phil

Title: Re: IRD questions
Post by: cavagnaro on May 14, 2010, 02:07:00 PM

Can you post a screenshot?

Title: Re: IRD questions
Post by: kubikle on May 14, 2010, 11:22:23 PM

Red on blue means the URS reports itself to IRD as being in Backup mode.  About rest not sure - do not have case when connection statsuc depends from primary/backup mode of URS. 

Title: Re: IRD questions
Post by: phil on May 17, 2010, 07:53:26 AM

[quote author=cavagnaro link=topic=5542.msg24262#msg24262 date=1273846020]
Can you post a screenshot?
[/quote]
Nope. There is no uploading functionality available in here anymore.

Title: Re: IRD questions
Post by: phil on May 17, 2010, 09:57:50 AM

[quote author=kubikle link=topic=5542.msg24277#msg24277 date=1273879343]
Red on blue means the URS reports itself to IRD as being in Backup mode.  About rest not sure - do not have case when connection statsuc depends from primary/backup mode of URS.
[/quote]

It's not compulsively the case that this depends the operation mode of URS, it were just the current conditions, i described. So, it might have diffenrent reasons. For example, there are running two different versions of URS...

Title: Re: IRD questions
Post by: phil on May 18, 2010, 07:21:13 AM

Indeed,even in default operation mode of both URS and URS_HA, the issue persists. Further, straighten the version makes no difference either to that little problem.

Any ideas?

Title: Re: IRD questions
Post by: BenTaylor on May 19, 2010, 04:27:57 PM

I've only ever seen red meaning that the URS is in backup mode.

Title: Re: IRD questions
Post by: phil on May 20, 2010, 07:22:02 AM

[quote author=BenTaylor link=topic=5542.msg24317#msg24317 date=1274286477]
I've only ever seen red meaning that the URS is in backup mode.
[/quote]

Yeah that's clear, now. Im meant the issue with the connection unknown, displayed in IRD monitoring connection.

Title: Re: IRD questions
Post by: BenTaylor on May 20, 2010, 09:21:50 AM

Do all the connections show as unknown or just some of them?

If all of them are unknown then it might be because of the Message Server connection to IRD

Title: Re: IRD questions
Post by: phil on May 20, 2010, 09:46:15 AM

It's just the connection to URS/URS_HA. And this tho it works fine.

Title: Re: IRD questions
Post by: kubikle on May 20, 2010, 08:51:38 PM

When you select in IRD monitoring view the router (URS. URS_HA) - what IRD reports in Monitoring tab (status, detail actions) for these problem routers?

Title: Re: IRD questions
Post by: phil on May 25, 2010, 07:40:36 AM

Everthing's fine and no action is required. The lights on Configuration and Monitoring are green. Just the connection from URS > URS_HA is displayed as unknown.

Title: Re: IRD questions
Post by: BenTaylor on May 27, 2010, 02:17:21 PM

Managed to replicate this the other day - added a connection from URS1 to URS2 and it shows up as unknown in IRD. Doesn't matter what connection protocol you use, always shows as unknown.

Title: Re: IRD questions
Post by: phil on May 27, 2010, 02:25:45 PM

ok, good to hear

thanks

Title: Re: IRD questions
Post by: kubikle on May 30, 2010, 03:15:32 AM

URS reports to IRD only statuses of "officially supported" router's servers (tserver, staserver, dbserver, custyomserver, LDS, configserver, message server). URS itself is not in this list (how URS going to use connection to another URS? - even if it can there is nothing about it in Genesys doc). IRD shows status of all not reported by specific URS servers as Unknown.