Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on May 14, 2010, 07:36:32 AM
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Hi,
I have a small dilemma here that I was hoping someone can help me out with.
We have G7.1 running at several of our clients, and we need to replace some of the servers running Solaris 9. Sun servers no longer support Solaris 9, and upgrading to Genesys 8 is not justifiable (yet). And of course buying old Sun servers is out of a questions (you never know when it will break...plus liability...) So...
1. can Genesys run on Solaris 9 (even if ALU does not support it)?
2. what do you do when something like this happens?
Thanks!
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An upgrade to 7.5 on Solaris 10 is not an option? :)
I would never try to run in production a whole Genesys solution on an unsupported OS - unpredictable results and no support whatsoever from Genesys.
Fra
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Compatibility Guide says 7.1.1 Framework vs. Solaris 10 is OK - but anything else for Solaris 10 should be 7.2+... Solaris 9 vs. 6.5+ is acceptable, too and I'm pretty sure 6.5x is not eol @ Genesys, yet...
?
TT
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One of the selling features of Solaris is that it is fully backwardly (is that a real word?) compatible. So to answer the original 2 questions -
1. I would get Sun to confirm backward compatibility, but in my experience yes.
2. Weigh up the pros and cons - you need new hardware but that creates a Genesys issue.
Can you upgrade the Genesys software on the existing hardware in the short term to say 7.5 or 7.6. Moving this to the new server would then just be a case of tarring up the directory and copying it across to the new machine. This would prove the software is OK before making the hardware change.
Can you wait for the new hardware and then deploy it with the upgraded Genesys software. The risk here is that if it doesn't work, is it a hardware/OS issue or a Genesys one?
Personally I'd try to go for the Genesys upgrade on the existing hardware first.