Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevinwang on May 14, 2010, 06:15:39 PM

Title: why I can't start GAD in SCI? but I can start it using startup.bat
Post by: kevinwang on May 14, 2010, 06:15:39 PM

START info in cme as below:
Working directory D:\GCTI\GAD\bin
Command Line GDesktopDriver.exe
Arguments -service GDesktop

Title: Re: why I can't start GAD in SCI? but I can start it using startup.bat
Post by: basdi2000 on May 14, 2010, 10:07:22 PM

Hi,

Check your JAVA_HOME directory in Environment variables. Also make sure ProcessParameters.ini file has correct path to Java.

Artur

Title: Re: why I can't start GAD in SCI? but I can start it using startup.bat
Post by: kevinwang on May 20, 2010, 05:58:50 PM

Thank your very much, it's java home directory problem, there should not be any space, I just used default installation directory for jsdk installation.

Title: Re: why I can't start GAD in SCI? but I can start it using startup.bat
Post by: mlow on June 24, 2010, 01:53:17 PM

We also had this problem that ended up being caused by an incorrect IP address in the hostname table on the linux server. We did an nslookup on the server noticed the incorrect IP address then vi etc/hosts. The Apps would start ok in SCI but would not shut down. We could stop them via the command line.

Title: Re: why I can't start GAD in SCI? but I can start it using startup.bat
Post by: nino on June 03, 2021, 09:22:39 AM

start it with a particular user , not system

Title: Re: why I can't start GAD in SCI? but I can start it using startup.bat
Post by: Dionysis on June 28, 2021, 04:03:42 PM

Environment variables for specific users are often the cause of this kind of issue.  The user that runs the LCA is how the applications will start, so you need to make sure you test from the command line with that user.
Also, pro tip - never ever ever run LCA as root.  That's just asking for trouble, even more relevant for GDA if you run that.