Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: a.jay on May 17, 2010, 11:22:26 AM

Title: Field in GAD
Post by: a.jay on May 17, 2010, 11:22:26 AM

Hi all
I have a small problem
I need to add field in the GAD.
The field will allows the supervisor to see the number of the person, with which each operator is talking. If the operator is talking with the certain agency, then in this field should be display the name of the agency.

Title: Re: Field in GAD
Post by: cavagnaro on May 17, 2010, 03:18:54 PM

Use of attach data in the strategy?

Title: Re: Field in GAD
Post by: a.jay on May 21, 2010, 10:03:44 AM

Cavagnaro, thanks for your reply
sorry for long waiting
This field for supervisor desktop. How do I make the attach data on specific calls?

Title: Re: Field in GAD
Post by: Dhanasekar on June 14, 2010, 09:46:30 AM

Use Key value pair like,

Key= Agency
Value=AgencyName you can mix with call type or another attached data which you have..

Title: Re: Field in GAD
Post by: a.jay on July 01, 2010, 09:48:59 AM

Dhanasekar thx for your reply

How does what you described can be integrated into GAD?