Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dangermouse on May 19, 2010, 02:25:06 PM
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Afternoon,
Can anyone tell me what asai settings are required on an Avaya CM?
Kind regards,
Dave :)
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I should add I've got the settings as per the Framework deployment guide, but still can't deliver calls to an agent...
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Magic ball out of service, please provide logs
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16:25:17.126 Trc 04541 RequestRouteCall received from [15] (00000003 URS 10.1.227.30:64607)
message RequestRouteCall
AttributeThisDN '6020'
AttributeConnID 00b601cec4fb9002
AttributeOtherDN '2402'
AttributeExtensions [190] 00 09 00 00..
'DEFAULT#' '1900'
'CUSTOMER_ID' 'Resources'
'AGENT' 'uatagent01'
'PLACE' 'YO2402'
'DN' '2402'
'ACCESS' '2402'
'SWITCH' 'York_UAT_Switch'
'NVQ' 1
'TARGET' '?:TEST_B_CARDSR > 0@SServer_RouT.GA'
AttributeRouteType 0 (RouteTypeUnknown)
AttributeReferenceID 277
16:25:17.126 Int 04543 Interaction message "RequestRouteCall" received from 15 ("URS")
@16:25:17.1272 [gctmi] Distributing request RequestRouteCall
@16:25:17.1273 [asai] Party [00b601cec4fb9002:6020,s809,tRP,rDST,lINT] (reqRouteCall)
@16:25:17.1275 [asai] Party [00b601cec4fb9002:6020,s809,tRP,rDST,lINT] routing thru queue 1301
TP_AsaiData
FACILITY CRV:8158
Facility: INVOKE
InvokeId: 2
Operation: RouteSelect
CalledNum: (unknown),'2402'
Domain: (ACD_Split),'1301'
CallOption[1]: (direct_agt_call) -1
@16:25:17.1277 [>>] 08 00 00 25 08 02 81 58 62 96 1C 1D 91 A1 1A 02 01 02 02 01 B7 40 12 70 05 80 32 34 30 32 96 49 05 81 31 33 30 B1 4B 01 86
@16:25:17.1502 [<<] 08 00 00 17 08 02 01 58 5A 96 1C 0F 91 A1 0C 02 01 02 02 01 B9 40 04 08 02 81 B2
TP_AsaiData
RELEASE_COMPLETE CRV:158
Facility: INVOKE
InvokeId: 2
Operation: RouteEnd
Cause: C_FACUNSUB
@16:25:17.1503 [asai] (processOperRouteEnd)
@16:25:17.1504 [gctmi] TMsg [EventRouteUsed(6020)] distributing to model
@16:25:17.1505 [gctmi] Call [00b601cec4fb9002/69f,sOG,tOG,l1] distributing EventRouteUsed
@16:25:17.1506 [gctmi] Call [00b601cec4fb9002/69f,sOG,tOG,l1] processRouteUsed
@16:25:17.1506 [gctm] Call [00b601cec4fb9002/69f,sOG,tOG,l1] RouteQueue waits for matching divert/r-used.
@16:25:17.1507 [gctmi] TMsg [EventRouteUsed(6020)] (re)distributing to model in 250mS
@16:25:17.1507 [gctmi] TMsg [EventError()] distributing to model
@16:25:17.1507 [gctmi] Party [00b601cec4fb9002:6020,s809,tRP,rDST,lINT] processError
@16:25:17.1508 [gctm] Party [00b601cec4fb9002:6020,s809,tRP,rDST,lINT] Forcing EventReleased for error party.
@16:25:17.1508 [gctmi] Party [00b601cec4fb9002:6020,s809,tRP,rDST,lINT] distribute
@16:25:17.1508 [gctmi] Party [00b601cec4fb9002:6020,s809,tRP,rDST,lINT] processRouteUsed
@16:25:17.1509 [gctm] Party [00b601cec4fb9002:6020,s809,tRP,rDST,lINT] Changing state to 9
@16:25:17.1511 [0] 7.5.012.01 distribute_event: message EventRouteUsed
AttributeEventSequenceNumber 0000000000000300
AttributeTimeinuSecs 151120
AttributeTimeinSecs 1274196317 (16:25:17)
AttributeExtensions [18] 00 01 01 00..
'G3Cause' 603
AttributeOtherDNRole 1
AttributeThisDNRole 2
AttributeThisDN '6020'
AttributeCustomerID 'Resources'
AttributeDNIS '606020'
AttributeUserData [555] 00 14 00 00..
'RTargetAgentGroup' '?:TEST_B_CARDSR > 0'
'RVQID' ''
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:TEST_B_CARDSR > 0'
'RTargetAgentSelected' 'uatagent01'
'RTargetPlaceSelected' 'YO2402'
'RTenant' 'Resources'
'RStrategyName' 'Pete Simple'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' '?:TEST_B_CARDSR > 0'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'PegAG?:TEST_B_CARDSR > 0' 1
AttributeCallUUID '02BQIHLGN4DV52DF180U67LAES000005'
AttributeConnID 00b601cec4fb9002
AttributeCallID 1695
AttributeCallType 2
AttributeThisQueue '6020'
AttributeCallState 22
@16:25:17.1512 [ISCC] Debug: Translate: '' -> ''; result 1 ()
16:25:17.151 Int 04544 Interaction message "EventRouteUsed" generated
16:25:17.151 Trc 04542 EventRouteUsed sent to [15] (00000003 URS 10.1.227.30:64607)
16:25:17.151 Trc 04542 EventRouteUsed sent to [14] (00000002 SServer_RouT 10.1.227.30:64596)
@16:25:17.1515 [gctmi] request RequestRouteCall removed from reqMgr
@16:25:17.1515 [0] 7.5.012.01 send_to_client: message EventError
(Capability is implemented but not subscribed to by requester)
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I suppose the vector on the VDN 6020 is programmed fine - otherwise you wouldn't get the adjunct routing and therefore the response from Genesys. However, have you got Adjunct Routing licenses on your Avaya?
Fra