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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevinwang on May 20, 2010, 06:10:19 PM

Title: Gad customization about dispostion code
Post by: kevinwang on May 20, 2010, 06:10:19 PM

I defined tens disposition code in cme's Business Attribute, then I tried to do some gad customization  about it,
because there are too many different kind of dispostion codes, I want to divide them into different groups, then display them according to different group in customized tab frame in GAD.
My question is where I can define group info for every disposition code,  can I  create a option in ANNEX in every disposition code to define which group this disposition code belongs to?
I konw by code below, I can get disposition code info, how can get these group info by AIL ?

AilFactory factory = AilLoader.getAilFactory();
Enumerator dispositionCodeEnum = factory.getEnumerator("DispositionCode");

thanks in advance.

Kevin

Title: Re: Gad customization about dispostion code
Post by: kevinwang on May 20, 2010, 07:13:20 PM

it seems using EnumValue 's getAnnex() method can get this annex info.
I am trying...

Title: Re: Gad customization about dispostion code
Post by: nishantank on August 19, 2010, 08:40:19 AM

Hi Kevin
Did you manage to do this eventually?
I have a similar task at hand and would like to learn from your experience if I may.

Thanks
Nishant