Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on May 26, 2010, 01:26:38 PM

Title: GAD: more email addresses in 'To' field?
Post by: vma on May 26, 2010, 01:26:38 PM

Is it possible to add more than one addresses in To field from GAD? I want to be able to choose more than one person from contacts list.
Also can I get the contacts list for CC or BCC? There can be thousands of contacts in list and the agent doesn't have to know them all by heart.