Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevinwang on May 27, 2010, 06:13:50 PM

Title: Question about Statistics SDK Web Service
Post by: kevinwang on May 27, 2010, 06:13:50 PM

Hi, Guys,

Is it true that every retrieveStatisticRequest  can only get a statistics for one single object?
Does that mean if I want to get total not_ready_time for 100 agents from a agent group, then I need to send 100 retrieveStatisticRequest ?

Kevin

Title: Re: Question about Statistics SDK Web Service
Post by: imaki on May 28, 2010, 04:17:48 AM

I am not sure which version you plan to use. But at least 7.5 version gave you possibility to subscribe bunch of stats (subscribeStatistic), and then use retrieveSubscribedStatistics to get list of all what you earlier subscribed..

Title: Re: Question about Statistics SDK Web Service
Post by: kevinwang on May 28, 2010, 01:22:07 PM

Yes, exactly, thank you very much, I should've read document more carefullly....