Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: SisB on June 02, 2010, 03:24:05 PM
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Hi,
Does anyone have any experience in integrating InQuira KM with Genesys. From some of the available documents it looks like there is a component called iConnect, which enables this integration with eServices.
If someone has any experience with this, can you please give me a little technical overview? Like how the actual integration is done.
Thanks.