Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dmicu on June 02, 2010, 04:33:43 PM

Title: CoffeeBreak
Post by: dmicu on June 02, 2010, 04:33:43 PM

Hi,

Quick question: how can I configure in Genesys multiple reason codes for Not ready status as:
- Coffee Break
- Lunch
- Others

Thanks,
Diana

Title: Re: CoffeeBreak
Post by: cavagnaro on June 03, 2010, 12:10:19 AM

Go to action codes in CME and create them, restart GAD and done.

Title: Re: CoffeeBreak
Post by: victor on June 03, 2010, 01:26:27 AM

The more I play with GAD the more I wonder why it was not there 8 years ago. It pretty much kills the whole CTI Toolbar industry, but it does allow for quick package rollout.

GAD comments anyone?

Title: Re: CoffeeBreak
Post by: cavagnaro on June 03, 2010, 06:31:44 PM

Nah...already discussed this like 2 years ago Vic...I will never recommend a browser solution against a server/client application when time response is vital for some call centers. GAD is too hard to manipulate and do stuff that we can do more easily with a SDK, call it ActiveX or Platform SDK. I will stick with my exes :)