Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: awernham on June 07, 2010, 02:35:03 PM

Title: Console log off causes ICS Contact Server service to exit
Post by: awernham on June 07, 2010, 02:35:03 PM

We are using ICS Contact Server at version 6.5.3, running as a service under Windows 2003.

When a user logs off teh console, it generates a CTRL_LOGOFF_EVENT event, which causes the JVM to shut down, as it is not handled. Other JVM applications (EmailServerJava, for example) catch the event and do not exit.

I have tried using the -Xrs java option to try to get the JVM (running at version 1.4.2) to ignore the event, but it does not work.

Has anyone else encountered this issue, and if so, how did you stop it happening? I have asked Genesys but they have no answers apart from not using the console.


Tony

Title: Re: Console log off causes ICS Contact Server service to exit
Post by: cavagnaro on June 07, 2010, 02:41:34 PM

upgrade to MCR? 6.5 is something old...we are on 7.6 now.

Title: Re: Console log off causes ICS Contact Server service to exit
Post by: awernham on June 07, 2010, 03:10:09 PM

We cannot upgrade yet, as the associated version of SAP that Gplus interfaces with is old and incompatible.

It is due to be upgraded in a few months, and only then can we upgrade to MCR.