Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: crickerson on June 07, 2010, 04:38:30 PM

Title: Genesys SIP with Cisco phone 7961
Post by: crickerson on June 07, 2010, 04:38:30 PM

Is anyone out there using Cisco 796X phones with Genesys SIP server?
I changed out the firmware from the SCCP to SIP, but I’m having problems
getting the phone configured correctly.  I think the frustration is starting to cloud
my vision!  Could someone please their phone config if possible?!?!

Title: Re: Genesys SIP with Cisco phone 7961
Post by: cavagnaro on June 07, 2010, 05:02:33 PM

What does the logs say?

Title: Re: Genesys SIP with Cisco phone 7961
Post by: crickerson on June 07, 2010, 05:10:24 PM

There is no connection request.  I don't think it's even getting to the server. 

Title: Re: Genesys SIP with Cisco phone 7961
Post by: cavagnaro on June 07, 2010, 05:27:06 PM

From genesys server can you ping your phone?

Title: Re: Genesys SIP with Cisco phone 7961
Post by: postx on June 08, 2010, 12:31:45 AM

hi, if you changed the firmware correctly you should see a difference in the behaviour of the phone, also the strtup should be dieferent now.
you need th check the network settings first and than make some simple checks, for example using another softphone to call the cisco phone etc.

in sip server you only need to configure the DN (type: extension, apendix TServer => contact = number@ipadresse, ...)