Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rakesh.jha8408@gmail.com on June 09, 2010, 06:49:09 AM

Title: Virtual Hold Technology
Post by: rakesh.jha8408@gmail.com on June 09, 2010, 06:49:09 AM

Hi All,

I need to know about Virtual Hold technology ....Meanse how it interactes with the genesys component etc..........

Quick response will be highly appreciated.


Thanks,
Rakesh

Title: Re: Virtual Hold Technology
Post by: Steve on June 09, 2010, 09:10:08 AM

Try googling "Virtual Hold for Genesys"

Title: Re: Virtual Hold Technology
Post by: Lorenzo on June 09, 2010, 10:31:52 AM

Some useful information on VHT site describe the steps to deploy the Virtual Hold solution and integrate it with Genesys.

Title: Re: Virtual Hold Technology
Post by: creading001 on June 14, 2010, 12:34:54 PM

Hi,

The only point of integration is with Genesys T-server(s) via the TIAL module. VHT has its own Queue Manager component which calculates the EWT e.g. stat server is not used.

Configuration of the overall solution can be quite painful!

Title: Re: Virtual Hold Technology
Post by: RoboH on June 18, 2010, 11:12:19 AM

Hello

http://www.sggu.com/smf/index.php/topic,2767.msg11070.html#msg11070
In this thread you can find some information about VHT.

The VHT can be implemented with the GVP and SIP server.
In our lab we have such one implementation which is working fine.

I did some VHT implementation with GVP and TServer with Ericsson. It also works fine in preview and also predictive mode.

Regards
Robert