Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: avvidali on June 10, 2010, 08:58:54 PM

Title: New to Genesys
Post by: avvidali on June 10, 2010, 08:58:54 PM

Hello Forum: I am Cisco Voice Engineer with a Bank at Chicago and would like to learn about Genesys. I humbly request, if any of you direct me how to integrate Cisco Unified Communication Manager 7.x with GVP7.6 or 8.0 using SIP. I have no prior knowledge of Genesys envoirnment and would like to start from basic especially:

Genesys Components
What each component do
Call Flow
Integration with phone system

Thanks
AVVIDALI

Title: Re: New to Genesys
Post by: ecki on June 10, 2010, 10:16:07 PM

Hi,

Start with Tony's rough guides. The link is available in the top post of Technical discussions streem.

Good luck!

E.

Title: Re: New to Genesys
Post by: Pranpong.S on June 11, 2010, 08:51:49 AM

Hi,avvidali
      You will have to do many integrate Between Provider & Genesys component such as,
- OPEN-IN = Adaptor between SIP Standard & SIP-Information. Genesys using SIP Standard Protocol
- SIP Server for GVP
- SIP Network Load Balance
SIP Deployment Guide will explain manything you want to know.  But the totally problem you have to aware the design , 
- For the Phone System we are using SNOM IP-HardPhone. For the phone system first of all, You have to have a Genesys Environtment Framework to Configured that .

By the way, contact the PS from Genesys to support  your solution.
Good Luck

Pranpong