Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on June 14, 2010, 03:49:46 PM

Title: CCPulse objects
Post by: PFCCWA on June 14, 2010, 03:49:46 PM

Hello, is it possible to add objects in ccpulse without having to recreate the workspace?

I want to update a view with a new dn group created in cme however I can only see the ones selected when I created the initial workspace.

If I create a new workspace and select the new dn group it appears but have to create all the views again.

Is there a quicker way to add it ?
We are using v7.5
Thanks,
wa

Title: Re: CCPulse objects
Post by: kevin on June 14, 2010, 09:23:07 PM

you can try

IgnoreNewObjectNotifications = true

under Workspace  option on your pulse application

Title: Re: CCPulse objects
Post by: ecki on June 15, 2010, 12:49:30 AM

Kevin,

This option set to true actually ignores the changes made in CME while your CCPulse is running.

PFCCWA,

Unfortunately there is no other option at the moment than recreating it from scratch what I know . Kevin's option, if disabled, will cause that new objects added to CME will appear there, but only when you are running your CCPulse. You can then save your workspace to make it permanent. But when your CCPulse is down, and someone add new object in to CME, this object will not appear in your workspace automatically when you start your CCPulse again.

There might be other workarounds which I do not know as I haven't played with CCPulse for a long time.

Cheers,

E.

Title: Re: CCPulse objects
Post by: PFCCWA on June 15, 2010, 11:57:07 AM

thanks Kevin, thats actually a workable solution.

WA

Title: Re: CCPulse objects
Post by: kevin on June 15, 2010, 12:46:20 PM

thanks ecki for correcting me