Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on June 14, 2010, 07:51:12 PM

Title: CCPulse multitenant environment
Post by: cavagnaro on June 14, 2010, 07:51:12 PM

Hi guys,
I'm configuring at my lab my first multitenant environment and my first issue comes with CCPulse...I can't see any tenant on it even when on StatServer I added the environment and Company tenants...
What can I be missing? In logs can't see anything else...
Any pointer?

Thanks!

Title: Re: CCPulse multitenant environment
Post by: ecki on June 15, 2010, 12:53:03 AM

Hi Cav,

Isn't this restricted by user's tenant association?

E.

Title: Re: CCPulse multitenant environment
Post by: cavagnaro on June 15, 2010, 12:57:29 AM

I'm testing with default user...

Title: Re: CCPulse multitenant environment
Post by: ecki on June 15, 2010, 01:12:58 AM

Does your ss monitor all of your tenants?

Title: Re: CCPulse multitenant environment
Post by: cavagnaro on June 15, 2010, 01:32:35 AM

Yes it is....

Title: Re: CCPulse multitenant environment
Post by: cavagnaro on June 15, 2010, 01:39:30 AM

Restarted statServer and began to work

Title: Re: CCPulse multitenant environment
Post by: ecki on June 15, 2010, 02:14:24 AM

Well, that how the old good Genesys works.  ;D