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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Adam_W on June 15, 2010, 02:42:02 PM

Title: Distinct By ConnId in routing statistics
Post by: Adam_W on June 15, 2010, 02:42:02 PM

Hi all

In a routing strategy I'm currently looking at, I need to make a routing decision based on the number of distributed calls.  The problem is that in CCPulse, the "Calls Distributed" statistic is distinct by connID, and it needs to be the same in the routing.

I can create the statistic in IRD for the strategy to use, but can't see a way of making it DCID.  Is there a way?

Probably also worth noting is that this is a Genesys 6.1 environment.

Title: Re: Distinct By ConnId in routing statistics
Post by: tony on June 16, 2010, 08:49:39 AM

Hi!

I'm guesing that you are using 2 separate StatServers...?  If you have the stat/mask/state configured for Reporting>CCP+, you need the exact same stat defined in your Routing StatServer.  Once it is available, you should find it in your available stats list in IRD.

I think.

TT

Title: Re: Distinct By ConnId in routing statistics
Post by: BenTaylor on June 16, 2010, 11:17:50 AM

[quote author=Tony Tillyer link=topic=5637.msg24653#msg24653 date=1276678179]
Hi!

I'm guesing that you are using 2 separate StatServers...?  If you have the stat/mask/state configured for Reporting>CCP+, you need the exact same stat defined in your Routing StatServer.  Once it is available, you should find it in your available stats list in IRD.

I think.

TT
[/quote]

If you want to use a stat with the SData function you have to define it within IRD, it'll then show up in the Transactions folder in CME rather than on the StatServer.

Still don't know how to make it DCID tho...

Title: Re: Distinct By ConnId in routing statistics
Post by: René on June 16, 2010, 12:17:16 PM

Hi Adam,

I don't know if such option is supported in URS 6.1 as it's quite old but at least in release 7.6 you can specify as an parameter the name of a statistic defined in StatServer's options. The SData function call looks like following:

[code]SData['<object>@<StatServer Name>.Q','<Name of statistic as defined in StatServer's options>'][/code]

R.

Title: Re: Distinct By ConnId in routing statistics
Post by: Adam_W on June 30, 2010, 03:32:35 PM

Sorry for letting this go a bit cold, I've been away on a much needed break!

[quote author=René link=topic=5637.msg24657#msg24657 date=1276690636]
Hi Adam,

I don't know if such option is supported in URS 6.1 as it's quite old but at least in release 7.6 you can specify as an parameter the name of a statistic defined in StatServer's options. The SData function call looks like following:

[code]SData['<object>@<StatServer Name>.Q','<Name of statistic as defined in StatServer's options>'][/code]

R.
[/quote]

Yeah it is possible to do exactly that in 6.1, however when creating the stat in the Statserver options, I don't know how to make it DCID.  There doesn't seem to be a DCID flag as far as I can see.

I'm thinking that perhaps it just isn't possible.  Seems strange though as this will clearly result in discrepancies between statistics used in routing vs reporting!

Title: Re: Distinct By ConnId in routing statistics
Post by: kubikle on June 30, 2010, 04:53:33 PM

Doesn't something like

Category=...
Formula=DCID
MainMask=...
Objects=...
Subject=...

work?