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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ovident on June 18, 2010, 04:29:32 AM

Title: CPD Detect voice Error
Post by: ovident on June 18, 2010, 04:29:32 AM

Hi, all

I have the problem about CPD that

when CPD calling to Customer (have or no have calling melody), the system detect this case that "Answering Machine" (not happen every times)

please kindly suggest what will be the issue.

Title: Re: CPD Detect voice Error
Post by: Pranpong.S on June 29, 2010, 05:54:52 PM

What kind of Dialogic using for Dialer. Because you have to tunning some parameter of dialogic for more correct the detection. If u using the JCT with ISDN protocol. it very easy i can help you.

Pranpong

Title: Re: CPD Detect voice Error
Post by: johnphan on September 25, 2021, 11:46:53 AM

Hi,

The first thing  you need to enable CPD debug, and collect the wav file, listen it carefully. Then copy to cpa-carieer message of MCP/CPD
Then, enable CPD dectection. The MCP/CPD/CPA will compare the annoucement and this voice. Thats all.

Thanks,
John