Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: S on June 21, 2010, 02:17:54 PM

Title: OCSview
Post by: S on June 21, 2010, 02:17:54 PM

Hi,
Did anyone have any luck using the OCSView? please let me know.

I tried it, it outputs only the files it read, with the tabs in the spreadsheet. Not sure whats going wrong

ty
S

Title: Re: OCSview
Post by: borkokrz on June 28, 2010, 12:54:16 PM

I've think that the problem may lay on the version of OCS. According to the readme file, ocsview can only operate with logs from OCS version UP TO 7.0.1.  Newer versions of OCS generate 'PA Session Info' in different format than older versions and this informations is parsed by this tool.

Title: Re: OCSview
Post by: S on June 29, 2010, 03:03:39 PM

Thanks for the response. However, am looking for a tool which does a similar thing... for 7.6 version
does anyone know of a tool like it?
Please let me know