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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sitto on June 22, 2010, 10:47:12 AM

Title: GAD issue - The connection to server is down
Post by: sitto on June 22, 2010, 10:47:12 AM

Hi friends,

I have an issue on GAD. The GAD screen is shown "The connection to server is down" after that an agent has to close the GAD and login again.

The following logs:

22 06 17:03:36:579 [ttp-8090-Processor19] WARN              GD.Core [b] The JSESSIONID cookie has been corrupted by a third party web application.[/b].Last JSESSIONID:7AC3B7DCE16F9781CCBA4F53B8BD3979
.baseSubject:/getEvents/10/
.User Name:20189
.Browser cookies:Phonecall-8564-006c01d126215631_CallType=inbound; Phonecall-8564-006c01d1262156a6_CallType=inbound; Phonecall-8564-006c01d12621569d_CallType=inbound; Phonecall-8564-006c01d126215718_CallType=inbound; Phonecall-8564-006c01d1262157a9_CallType=inbound; Phonecall-8564-006c01d126215817_CallType=inbound; Phonecall-8564-006c01d126215841_CallType=inbound; Phonecall-8564-006c01d12621588d_CallType=inbound; Phonecall-8564-006c01d126215911_CallType=inbound; Phonecall-8564-006c01d126215946_CallType=inbound; Phonecall-8564-006c01d126215990_CallType=inbound; Phonecall-8564-006c01d1262159b3_CallType=inbound; Phonecall-8564-006c01d126215a08_CallType=inbound; Phonecall-8564-006c01d126215a8d_CallType=inbound; Phonecall-8564-006c01d126215af4_CallType=inbound; Phonecall-8564-006c01d126215b2f_CallType=inbound; TheBlec=UserName|20189|AgentPlace|Place_9937|language|en|AgentLogin.[voice]@tmb_alcatel_switch|8564|AgentQueue.[voice]@tmb_alcatel_switch||widthDesktop|1012|heightDesktop|677|interaction0SpineVerticalPosition|0.5827702702702703%|interaction0SpineHorizontalPosition|0.5%|InteractionAnchor0|30|InteractionAnchor1|200|InteractionAnchor2|400; 006c01d126215631_11=006c01d126215631_11=3,2,2,0; 006c01d1262156a6_11=006c01d1262156a6_11=1,1,1,2; 006c01d1262156a6_20189=006c01d1262156a6_20189=Complete; 006c01d126215631_20189=006c01d126215631_20189=Complete; 006c01d12621569d_11=006c01d12621569d_11=3,1,1,1; 006c01d12621569d_21=006c01d12621569d_21=4,1,1,1; 006c01d12621569d_20189=006c01d12621569d_20189=Complete; 006c01d126215718_11=006c01d126215718_11=1,1,1,3; 006c01d126215718_20189=006c01d126215718_20189=Complete; 006c01d1262157a9_11=006c01d1262157a9_11=4,1,8,1; 006c01d1262157a9_20189=006c01d1262157a9_20189=Complete; 006c01d126215817_11=006c01d126215817_11=3,2,1,2; 006c01d126215817_20189=006c01d126215817_20189=Complete; 006c01d126215841_11=006c01d126215841_11=4,2,2,0; 006c01d126215841_20189=006c01d126215841_20189=Complete; 006c01d12621588d_11=006c01d12621588d_11=1,2,1,1; 006c01d12621588d_20189=006c01d12621588d_20189=Complete; 006c01d126215911_11=006c01d126215911_11=4,3,1,2; 006c01d126215911_20189=006c01d126215911_20189=Complete; 006c01d126215946_11=006c01d126215946_11=12,2,1,0; 006c01d126215946_20189=006c01d126215946_20189=Complete; 006c01d1262159b3_11=006c01d1262159b3_11=4,1,1,4; 006c01d1262159b3_20189=006c01d1262159b3_20189=Complete; 006c01d126215990_11=006c01d126215990_11=4,1,1,4; 006c01d126215990_20189=006c01d126215990_20189=Complete; 006c01d126215a08_11=006c01d126215a08_11=4,1,1,4; 006c01d126215a08_20189=006c01d126215a08_20189=Complete; 006c01d126215a8d_11=006c01d126215a8d_11=4,1,1,4; 006c01d126215a8d_20189=006c01d126215a8d_20189=Complete; 006c01d126215af4_11=006c01d126215af4_11=4,1,1,4; 006c01d126215af4_20189=006c01d126215af4_20189=Complete; 006c01d126215b2f_11=006c01d126215b2f_11=1,1,1,1; 006c01d126215b2f_20189=006c01d126215b2f_20189=CompleteRequest :
.Request Cookies:Phonecall-8564-006c01d126215631_CallType=inbound,Phonecall-8564-006c01d1262156a6_CallType=inbound,Phonecall-8564-006c01d12621569d_CallType=inbound,Phonecall-8564-006c01d126215718_CallType=inbound,Phonecall-8564-006c01d1262157a9_CallType=inbound,Phonecall-8564-006c01d126215817_CallType=inbound,Phonecall-8564-006c01d126215841_CallType=inbound,Phonecall-8564-006c01d12621588d_CallType=inbound,Phonecall-8564-006c01d126215911_CallType=inbound,Phonecall-8564-006c01d126215946_CallType=inbound,Phonecall-8564-006c01d126215990_CallType=inbound,Phonecall-8564-006c01d1262159b3_CallType=inbound,Phonecall-8564-006c01d126215a08_CallType=inbound,Phonecall-8564-006c01d126215a8d_CallType=inbound,Phonecall-8564-006c01d126215af4_CallType=inbound,Phonecall-8564-006c01d126215b2f_CallType=inbound,TheBlec=UserName|20189|AgentPlace|Place_9937|language|en|AgentLogin.[voice]@tmb_alcatel_switch|8564|AgentQueue.[voice]@tmb_alcatel_switch||widthDesktop|1012|heightDesktop|677|interaction0SpineVerticalPosition|0.5827702702702703%|interaction0SpineHorizontalPosition|0.5%|InteractionAnchor0|30|InteractionAnchor1|200|InteractionAnchor2|400,006c01d126215631_11=006c01d126215631_11=3,2=,2=,0=,006c01d1262156a6_11=006c01d1262156a6_11=1,1=,1=,2=,006c01d1262156a6_20189=006c01d1262156a6_20189=Complete,006c01d126215631_20189=006c01d126215631_20189=Complete,006c01d12621569d_11=006c01d12621569d_11=3,1=,1=,1=,006c01d12621569d_21=006c01d12621569d_21=4,1=,1=,1=,006c01d12621569d_20189=006c01d12621569d_20189=Complete,006c01d126215718_11=006c01d126215718_11=1,1=,1=,3=,006c01d126215718_20189=006c01d126215718_20189=Complete,006c01d1262157a9_11=006c01d1262157a9_11=4,1=,8=,1=,006c01d1262157a9_20189=006c01d1262157a9_20189=Complete,006c01d126215817_11=006c01d126215817_11=3,2=,1=,2=,006c01d126215817_20189=006c01d126215817_20189=Complete,006c01d126215841_11=006c01d126215841_11=4,2=,2=,0=,006c01d126215841_20189=006c01d126215841_20189=Complete,006c01d12621588d_11=006c01d12621588d_11=1,2=,1=,1=,006c01d12621588d_20189=006c01d12621588d_20189=Complete,006c01d126215911_11=006c01d126215911_11=4,3=,1=,2=,006c01d126215911_20189=006c01d126215911_20189=Complete,006c01d126215946_11=006c01d126215946_11=12,2=,1=,0=,006c01d126215946_20189=006c01d126215946_20189=Complete,006c01d1262159b3_11=006c01d1262159b3_11=4,1=,1=,4=,006c01d1262159b3_20189=006c01d1262159b3_20189=Complete,006c01d126215990_11=006c01d126215990_11=4,1=,1=,4=,006c01d126215990_20189=006c01d126215990_20189=Complete,006c01d126215a08_11=006c01d126215a08_11=4,1=,1=,4=,006c01d126215a08_20189=006c01d126215a08_20189=Complete,006c01d126215a8d_11=006c01d126215a8d_11=4,1=,1=,4=,006c01d126215a8d_20189=006c01d126215a8d_20189=Complete,006c01d126215af4_11=006c01d126215af4_11=4,1=,1=,4=,006c01d126215af4_20189=006c01d126215af4_20189=Complete,006c01d126215b2f_11=006c01d126215b2f_11=1,1=,1=,1=,006c01d126215b2f_20189=006c01d126215b2f_20189=Complete



....

22 06 17:06:23:161 [              pinger] DEBUG          GD.Realtime  Publish event:ping
22 06 17:06:23:161 [              pinger] INFO          GD.Realtime  SubscriberQueued /getEvents/10/ found one waiting ping event
22 06 17:06:23:161 [              pinger] INFO          GD.Realtime  SubscriberQueued /getEvents/10/ found one waiting ping event
22 06 17:06:23:161 [              pinger] WARN          GD.Realtime  SubscriberQueued /getEvents/10/ event not send(pingMax)
22 06 17:06:23:161 [              pinger] DEBUG          GD.Realtime  publisher unsubscribe:/getEvents/10/
22 06 17:06:23:161 [              pinger] INFO          GD.Realtime  Unsubscribe subject:/getEvents/10/
22 06 17:06:23:161 [              pinger] INFO              GD.Core  Session unbound. Execute disconnect procedure [person 20189, place Place_9937, realtimeSession /getEvents/10/]

How can I solve this issue?

Title: Re: GAD issue - The connection to server is down
Post by: sitto on June 24, 2010, 10:21:35 AM

Just updated, I knew a root cause that is from our customization as the developer added cookie more than 4K. we just clear some cookie for each transaction, right now this issue has been fixed :)

Title: Re: GAD issue - The connection to server is down
Post by: C_Genesys on June 29, 2016, 12:31:49 PM

Hi ,

i am also facing same issue ...can someone please help with the root cause to solve this issue

Title: Re: GAD issue - The connection to server is down
Post by: cavagnaro on June 29, 2016, 12:38:09 PM

Logs? Something wonderful called logs?

Enviado de meu E6633 usando Tapatalk

Title: Re: GAD issue - The connection to server is down
Post by: C_Genesys on June 29, 2016, 12:47:27 PM

Hi,

which logs you are referring to

Title: Re: GAD issue - The connection to server is down
Post by: cavagnaro on June 29, 2016, 02:51:28 PM

??? ??? ??? ???  ::)
Those from GAD showing the error maybe? Don't know? May have a relation? Who knows...
Or probably! The TServer ones as well! Hell yeah! Could be!

No wait...makes no sense...forget it, will turn on my magic ball

Title: Re: GAD issue - The connection to server is down
Post by: n3vek7 on June 29, 2016, 04:14:31 PM

Hahaha cavagnaro ! 

@chetanentc : a little more informations would be appreciated, like what versions of GAD Server, what is the client used ? (IE9, 10, Chrome, etc.)
Logs from GAD, Tomcat/Apache would help.

Title: Re: GAD issue - The connection to server is down
Post by: C_Genesys on June 30, 2016, 08:30:51 AM

Hi,

GAD Version 7.6.0

Client : IE 11

GAD Logs :

7 06 12:58:36:673 [              pinger] INFO          GD.Realtime  SubscriberQueued /getEvents/49/ found one waiting ping event
27 06 12:58:36:674 [              pinger] INFO          GD.Realtime  SubscriberQueued /getEvents/49/ found one waiting ping event
27 06 12:58:36:674 [              pinger] WARN          GD.Realtime  SubscriberQueued /getEvents/49/ event not send(pingMax)
27 06 12:58:36:674 [              pinger] INFO          GD.Realtime  Unsubscribe subject:/getEvents/49/
27 06 12:58:36:674 [              pinger] INFO              GD.Core  Session unbound. Execute disconnect procedure [person C26512, realtimeSession /getEvents/49/, place 1076007]


27-jun-2016 12:29:37 org.apache.catalina.core.StandardWrapperValve invoke
INFO: 27 06 12:29:37:020 [        http-8080-21] WARN        GD.AgentMedia  LogoutDn idDn: 1076007@Avaya on queue: 10201411 failed  [person C26512, realtimeSession /getEvents/49/, place 1076007]
TelephonyErrorException Internal (613) : null
at com.genesyslab.ail.core.telephony.TelephonyService$Reference.waitResponse(TelephonyService.java:245)
at com.genesyslab.ail.core.telephony.TelephonyService.agentLogout(TelephonyService.java:811)
at com.genesyslab.ail.core.DnImpl.internalLogout(DnImpl.java:2736)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2697)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2683)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2679)
at com.genesyslab.uadthin.agent.AgentMedia.cleanDnsLogin(AgentMedia.java:437)
at com.genesyslab.uadthin.agent.AgentMedia.voiceLogin(AgentMedia.java:890)
at com.genesyslab.uadthin.agent.AgentMedia.open(AgentMedia.java:203)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.open(InfoBusinessLogic.java:1301)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.logon(InfoBusinessLogic.java:1272)
at com.genesyslab.uadthin.agent.LogonAction.action(LogonAction.java:234)
at com.genesyslab.uadthin.agent.LogonAction.execute(LogonAction.java:59)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CSRFFilter.doFilter(CSRFFilter.java:95)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CachePreventFilter.doFilter(CachePreventFilter.java:33)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.UTF8Filter.doFilter(UTF8Filter.java:84)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
27 06 12:29:37:118 [        http-8080-21] WARN        GD.AgentMedia  LogoutDn idDn: 1076007@Avaya on queue: 10201429 failed  [person C26512, realtimeSession /getEvents/49/, place 1076007]
TelephonyErrorException Internal (613) : null
at com.genesyslab.ail.core.telephony.TelephonyService$Reference.waitResponse(TelephonyService.java:245)
at com.genesyslab.ail.core.telephony.TelephonyService.agentLogout(TelephonyService.java:811)
at com.genesyslab.ail.core.DnImpl.internalLogout(DnImpl.java:2736)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2697)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2683)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2679)
at com.genesyslab.uadthin.agent.AgentMedia.cleanDnsLogin(AgentMedia.java:437)
at com.genesyslab.uadthin.agent.AgentMedia.voiceLogin(AgentMedia.java:890)
at com.genesyslab.uadthin.agent.AgentMedia.open(AgentMedia.java:203)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.open(InfoBusinessLogic.java:1301)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.logon(InfoBusinessLogic.java:1272)
at com.genesyslab.uadthin.agent.LogonAction.action(LogonAction.java:234)
at com.genesyslab.uadthin.agent.LogonAction.execute(LogonAction.java:59)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CSRFFilter.doFilter(CSRFFilter.java:95)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CachePreventFilter.doFilter(CachePreventFilter.java:33)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.UTF8Filter.doFilter(UTF8Filter.java:84)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
27 06 12:29:37:218 [        http-8080-21] WARN        GD.AgentMedia  LogoutDn idDn: 1076007@Avaya on queue: 10201412 failed  [person C26512, realtimeSession /getEvents/49/, place 1076007]
TelephonyErrorException Internal (613) : null
at com.genesyslab.ail.core.telephony.TelephonyService$Reference.waitResponse(TelephonyService.java:245)
at com.genesyslab.ail.core.telephony.TelephonyService.agentLogout(TelephonyService.java:811)
at com.genesyslab.ail.core.DnImpl.internalLogout(DnImpl.java:2736)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2697)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2683)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2679)
at com.genesyslab.uadthin.agent.AgentMedia.cleanDnsLogin(AgentMedia.java:437)
at com.genesyslab.uadthin.agent.AgentMedia.voiceLogin(AgentMedia.java:890)
at com.genesyslab.uadthin.agent.AgentMedia.open(AgentMedia.java:203)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.open(InfoBusinessLogic.java:1301)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.logon(InfoBusinessLogic.java:1272)
at com.genesyslab.uadthin.agent.LogonAction.action(LogonAction.java:234)
at com.genesyslab.uadthin.agent.LogonAction.execute(LogonAction.java:59)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CSRFFilter.doFilter(CSRFFilter.java:95)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CachePreventFilter.doFilter(CachePreventFilter.java:33)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.UTF8Filter.doFilter(UTF8Filter.java:84)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
27 06 12:29:37:318 [        http-8080-21] WARN        GD.AgentMedia  LogoutDn idDn: 1076007@Avaya on queue: 10201417 failed  [person C26512, realtimeSession /getEvents/49/, place 1076007]
TelephonyErrorException Internal (613) : null
at com.genesyslab.ail.core.telephony.TelephonyService$Reference.waitResponse(TelephonyService.java:245)
at com.genesyslab.ail.core.telephony.TelephonyService.agentLogout(TelephonyService.java:811)
at com.genesyslab.ail.core.DnImpl.internalLogout(DnImpl.java:2736)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2697)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2683)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2679)
at com.genesyslab.uadthin.agent.AgentMedia.cleanDnsLogin(AgentMedia.java:437)
at com.genesyslab.uadthin.agent.AgentMedia.voiceLogin(AgentMedia.java:890)
at com.genesyslab.uadthin.agent.AgentMedia.open(AgentMedia.java:203)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.open(InfoBusinessLogic.java:1301)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.logon(InfoBusinessLogic.java:1272)
at com.genesyslab.uadthin.agent.LogonAction.action(LogonAction.java:234)
at com.genesyslab.uadthin.agent.LogonAction.execute(LogonAction.java:59)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CSRFFilter.doFilter(CSRFFilter.java:95)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CachePreventFilter.doFilter(CachePreventFilter.java:33)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.UTF8Filter.doFilter(UTF8Filter.java:84)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
27 06 12:29:37:321 [        http-8080-21] WARN        GD.AgentMedia  LogoutDn idDn: 1076007@Avaya on queue: 10201418 failed  [person C26512, realtimeSession /getEvents/49/, place 1076007]
TelephonyErrorException Internal (613) : null
at com.genesyslab.ail.core.telephony.TelephonyService$Reference.waitResponse(TelephonyService.java:245)
at com.genesyslab.ail.core.telephony.TelephonyService.agentLogout(TelephonyService.java:811)
at com.genesyslab.ail.core.DnImpl.internalLogout(DnImpl.java:2736)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2697)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2683)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2679)
at com.genesyslab.uadthin.agent.AgentMedia.cleanDnsLogin(AgentMedia.java:437)
at com.genesyslab.uadthin.agent.AgentMedia.voiceLogin(AgentMedia.java:890)
at com.genesyslab.uadthin.agent.AgentMedia.open(AgentMedia.java:203)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.open(InfoBusinessLogic.java:1301)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.logon(InfoBusinessLogic.java:1272)
at com.genesyslab.uadthin.agent.LogonAction.action(LogonAction.java:234)
at com.genesyslab.uadthin.agent.LogonAction.execute(LogonAction.java:59)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CSRFFilter.doFilter(CSRFFilter.java:95)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CachePreventFilter.doFilter(CachePreventFilter.java:33)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.UTF8Filter.doFilter(UTF8Filter.java:84)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
27 06 12:29:37:418 [        http-8080-21] WARN        GD.AgentMedia  LogoutDn idDn: 1076007@Avaya on queue: 10201415 failed  [person C26512, realtimeSession /getEvents/49/, place 1076007]
TelephonyErrorException Internal (613) : null
at com.genesyslab.ail.core.telephony.TelephonyService$Reference.waitResponse(TelephonyService.java:245)
at com.genesyslab.ail.core.telephony.TelephonyService.agentLogout(TelephonyService.java:811)
at com.genesyslab.ail.core.DnImpl.internalLogout(DnImpl.java:2736)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2697)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2683)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2679)
at com.genesyslab.uadthin.agent.AgentMedia.cleanDnsLogin(AgentMedia.java:437)
at com.genesyslab.uadthin.agent.AgentMedia.voiceLogin(AgentMedia.java:890)
at com.genesyslab.uadthin.agent.AgentMedia.open(AgentMedia.java:203)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.open(InfoBusinessLogic.java:1301)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.logon(InfoBusinessLogic.java:1272)
at com.genesyslab.uadthin.agent.LogonAction.action(LogonAction.java:234)
at com.genesyslab.uadthin.agent.LogonAction.execute(LogonAction.java:59)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CSRFFilter.doFilter(CSRFFilter.java:95)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CachePreventFilter.doFilter(CachePreventFilter.java:33)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.UTF8Filter.doFilter(UTF8Filter.java:84)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
27 06 12:29:37:517 [        http-8080-21] WARN        GD.AgentMedia  LogoutDn idDn: 1076007@Avaya on queue: 10201416 failed  [person C26512, realtimeSession /getEvents/49/, place 1076007]
TelephonyErrorException Internal (613) : null
at com.genesyslab.ail.core.telephony.TelephonyService$Reference.waitResponse(TelephonyService.java:245)
at com.genesyslab.ail.core.telephony.TelephonyService.agentLogout(TelephonyService.java:811)
at com.genesyslab.ail.core.DnImpl.internalLogout(DnImpl.java:2736)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2697)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2683)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2679)
at com.genesyslab.uadthin.agent.AgentMedia.cleanDnsLogin(AgentMedia.java:437)
at com.genesyslab.uadthin.agent.AgentMedia.voiceLogin(AgentMedia.java:890)
at com.genesyslab.uadthin.agent.AgentMedia.open(AgentMedia.java:203)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.open(InfoBusinessLogic.java:1301)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.logon(InfoBusinessLogic.java:1272)
at com.genesyslab.uadthin.agent.LogonAction.action(LogonAction.java:234)
at com.genesyslab.uadthin.agent.LogonAction.execute(LogonAction.java:59)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CSRFFilter.doFilter(CSRFFilter.java:95)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CachePreventFilter.doFilter(CachePreventFilter.java:33)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.UTF8Filter.doFilter(UTF8Filter.java:84)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
27 06 12:29:37:618 [        http-8080-21] WARN        GD.AgentMedia  LogoutDn idDn: 1076007@Avaya on queue: 10201410 failed  [person C26512, realtimeSession /getEvents/49/, place 1076007]
TelephonyErrorException Internal (613) : null
at com.genesyslab.ail.core.telephony.TelephonyService$Reference.waitResponse(TelephonyService.java:245)
at com.genesyslab.ail.core.telephony.TelephonyService.agentLogout(TelephonyService.java:811)
at com.genesyslab.ail.core.DnImpl.internalLogout(DnImpl.java:2736)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2697)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2683)
at com.genesyslab.ail.core.DnImpl.logout(DnImpl.java:2679)
at com.genesyslab.uadthin.agent.AgentMedia.cleanDnsLogin(AgentMedia.java:437)
at com.genesyslab.uadthin.agent.AgentMedia.voiceLogin(AgentMedia.java:890)
at com.genesyslab.uadthin.agent.AgentMedia.open(AgentMedia.java:203)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.open(InfoBusinessLogic.java:1301)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.logon(InfoBusinessLogic.java:1272)
at com.genesyslab.uadthin.agent.LogonAction.action(LogonAction.java:234)
at com.genesyslab.uadthin.agent.LogonAction.execute(LogonAction.java:59)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CSRFFilter.doFilter(CSRFFilter.java:95)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.CachePreventFilter.doFilter(CachePreventFilter.java:33)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.genesyslab.uadthin.filter.UTF8Filter.doFilter(UTF8Filter.java:84)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
27 06 12:29:37:743 [        http-8080-21] INFO              GD.Core  Login done : C26512,1076007 [person C26512, realtimeSession /getEvents/49/, place 1076007]
27 06 12:29:37:880 [        http-8080-21] INFO      GD.Workbins.Core  The collaboration-workbin item is empty in the multimedia folder [person C26512, realtimeSession /getEvents/49/, place 1076007]
27 06 12:29:37:880 [        http-8080-21] INFO      GD.Workbins.Core  Do not add workbin listener (supervisor = false, isMediaEnable = false) [person C26512, realtimeSession /getEvents/49/, place 1076007]
27 06 12:29:37:883 [        http-8080-21] INFO              GD.Core  session 2A48B0D1A48A181F45DB05F8007FD071 [person C26512, realtimeSession /getEvents/49/, place 1076007]
27 06 12:29:37:883 [        http-8080-21] INFO              GD.Core  Agent registered in the session:2A48B0D1A48A181F45DB05F8007FD071 [person C26512, realtimeSession /getEvents/49/, place 1076007]
27 06 12:29:37:883 [        http-8080-21] INFO  Desktop.Options.Core  Section accessibility is not defined

27-jun-2016 12:29:38 org.apache.catalina.core.StandardWrapperValve invoke
INFO: 27 06 12:29:38:600 [        http-8080-24] WARN      GD.Workbins.Core  The workbin ParkingBin is null [person C26512, realtimeSession /getEvents/49/, place 1076007]

27-jun-2016 12:29:38 org.apache.catalina.core.StandardWrapperValve invoke
INFO: 27 06 12:29:38:746 [        http-8080-24] INFO          GD.Realtime  Subscribe subject:/getEvents/49/

27-jun-2016 12:29:40 org.apache.catalina.core.StandardWrapperValve invoke
INFO: 27 06 12:29:40:060 [        http-8080-4] INFO            Ail.Person  Agent has no personal signature. [person C00239]
27 06 12:29:40:086 [        http-8080-4] INFO  Desktop.Options.Core  Section accessibility is not defined
27 06 12:29:40:088 [        http-8080-4] INFO  Desktop.Options.Core  Section security is not defined
27 06 12:29:40:088 [        http-8080-4] INFO  Desktop.Options.Core  Section security is not defined
27 06 12:29:40:088 [        http-8080-4] INFO  Desktop.Options.Core  Section security is not defined