Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tambo on June 26, 2010, 06:15:16 PM

Title: ServiceFactor
Post by: Tambo on June 26, 2010, 06:15:16 PM

Hi,

I have used the pre built stat ServiceFactor and need to build a new one. I have created this ServiceFactor2 in the stats servers, DMA, CME etc basically I have mirrored everything that ServiceFactor has except the new time stat. I cannot get this to pull through so that I can use it within the template wizard in CCPulse.

Can anyone advise where I'm going wrong?????

cheers

Title: Re: ServiceFactor
Post by: ecki on June 26, 2010, 10:11:04 PM

Hi Tambo,

Are you using for CCPulse the same Stat Server as for CCA (DMA)?

E.

Title: Re: ServiceFactor
Post by: Tambo on June 27, 2010, 04:06:55 PM

Hi Ecki,

no we are using 2 different ones, a realtime one and one for data sourcer, but I have configured each with the same info as well as the backups ?!?!

Tambo

Title: Re: ServiceFactor
Post by: ecki on June 28, 2010, 08:26:15 AM

Check first logfile after start of your ss and try to find your statstics wether it is ignored or successfully registered.

Title: Re: ServiceFactor
Post by: rpenney on June 28, 2010, 09:58:10 PM

Try restarting the stat server.

Title: Re: ServiceFactor
Post by: Tambo on June 30, 2010, 07:27:46 PM

thanks chaps, yes restarting the ss worked. Its funny i've made others up before and not had to do a restart! i take it thats just genesys for you.