Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Pranpong.S on June 29, 2010, 09:09:53 AM

Title: How can i know the number of agent login by interval time on historical report
Post by: Pranpong.S on June 29, 2010, 09:09:53 AM

Hi All,
      I want to know the parameter that support number of agent by historical reporting, anyone hav any idea ?
Thank you in advance


Pranpong

Title: Re: How can i know the number of agent login by interval time on historical report
Post by: Pranpong.S on June 29, 2010, 09:37:26 AM

I'm looking for the out-off-box from genesys standard statistic. Now i can showing hourly interval of Agent Group Performance.

Pranpong

Title: Re: How can i know the number of agent login by interval time on historical report
Post by: cavagnaro on June 30, 2010, 05:24:19 PM

Can you please repost your question? Maybe you are asking for the name of the report?

Title: Re: How can i know the number of agent login by interval time on historical report
Post by: Pranpong.S on June 30, 2010, 05:37:27 PM

Hi cavagnaro ,
Long time no see. This report what i mean, "Numner of Agent in Agent Group Report by Hourly..... "

Boy

Title: Re: How can i know the number of agent login by interval time on historical report
Post by: tony on July 02, 2010, 08:01:56 AM

Still not sure about the question...

The statistical definition that is used in the Report which shows the number of Agents in an Agent Group?

That would be the number of Agents LoggedIn....

??

TT

Title: Re: How can i know the number of agent login by interval time on historical report
Post by: Pranpong.S on July 08, 2010, 06:03:17 PM

TT
Yes Agent Login. But i want to show how many agent logined with in interval of hourly. This number can help to estimate agent login is enough or not , I'm going to compare agent skill on queue.

Pranpong

Title: Re: How can i know the number of agent login by interval time on historical report
Post by: tony on July 09, 2010, 01:03:56 PM

Search the Forum for "LOGIN" to see details of how to use the LOGIN Table.... :)

TT