Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Silent on July 02, 2010, 08:01:24 AM

Title: Test Emails are not routing to email server
Post by: Silent on July 02, 2010, 08:01:24 AM

Hi,

We recently set up a genesys email server in our environment and also POP3 account. when we send test email to server, Somehow routing is not happening and it not routed to agents. we'r getting below error in email server logs:

===

07:50:23.062 Std 20015 [MsgIn-0] <pop-client> JavaMail Exception.
java.net.SocketTimeoutException: Read timed out
        at java.net.SocketInputStream.socketRead0(Native Method)
        at java.net.SocketInputStream.read(SocketInputStream.java:155)
        at java.io.BufferedInputStream.fill(BufferedInputStream.java:229)
        at java.io.BufferedInputStream.read(BufferedInputStream.java:246)
        at java.io.DataInputStream.readLine(DataInputStream.java:499)
        at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:347)
        at com.sun.mail.pop3.Protocol.<init>(Protocol.java:91)
        at com.sun.mail.pop3.POP3Store.getPort(POP3Store.java:201)
        at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:144)
        at javax.mail.Service.connect(Service.java:275)
        at com.genesyslab.icc.emailserver.InboundMessagingClient.getStore(Unknown Source)
        at com.genesyslab.icc.emailserver.InboundMessagingClient.access$1200(Unknown Source)
        at com.genesyslab.icc.emailserver.InboundMessagingClient$SessionRunLoop.retrieveMessages(Unknown Source)
        at com.genesyslab.icc.emailserver.InboundMessagingClient$SessionRunLoop.run(Unknown Source)
        at com.genesyslab.util.concurrent.PooledExecutor$Worker.run(Unknown Source)
        at java.lang.Thread.run(Thread.java:799)
===

When we test it thru web-api its working fine. Kindly let me know what is the issue?

- Thanks

Title: Re: Test Emails are not routing to email server
Post by: catanirex on July 02, 2010, 11:13:23 AM

In EmailServer pop account section, please enable debug logging.

Post new log after that.

Title: Re: Test Emails are not routing to email server
Post by: René on July 06, 2010, 07:55:54 AM

Hi,

Based on provided exception Email Server is not able connect to specified mail server host.

R.

Title: Re: Test Emails are not routing to email server
Post by: cavagnaro on July 06, 2010, 08:28:38 PM

Can you telnet to the port 110 of your mail server from the Genesys server?

Title: Re: Test Emails are not routing to email server
Post by: Silent on July 08, 2010, 06:27:26 AM

Thanks for your reply, its working on.. issue is with the port# and authentication.