Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: chinnu on July 03, 2010, 07:33:26 AM

Title: CommSessionMgr and Scom
Post by: chinnu on July 03, 2010, 07:33:26 AM

We are receiving the following error messages in our CommSessionMgr and Scomm Logs when we attempt to make a connection from Siebel to the Genesys CTI Server. There are no firewall ports blocking any traffic between Siebel and Genesys and then are on the same subnet and VLAN. Also, we can establish a basic connection to the Genesys T-Server without Siebel in place. We think that it may be a configuration issue somewhere but we are not sure where to look. I was just wondering if anyone on this board had any basic ideas to troubleshoot this issue besides looking through the log files and the Comm Drivers and Profiles section etc.
Thanks for anyone’s help on this matter

Title: Re: CommSessionMgr and Scom
Post by: René on July 06, 2010, 07:58:25 AM

Hi chinnu,

I haven't found a log mentioned in your post...

R.