Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on July 03, 2010, 01:28:30 PM

Title: CC Data in emails?
Post by: vma on July 03, 2010, 01:28:30 PM

This is the latest problem I have :(
How can I see what is in CC? Seems there is no such thing in attached data but still I see these data in GAD.

Mihai

Title: Re: CC Data in emails?
Post by: cavagnaro on July 04, 2010, 09:46:14 PM

CC = Call Center?

Title: Re: CC Data in emails?
Post by: vma on July 08, 2010, 03:05:01 PM

CC = Carbon Copy :)
I found an option in ESJ meanwhile called cc-userdata-limit which was -1. Once I put that on a positive number I see CC field in attached data also.

Mihai