Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cmax on July 05, 2010, 07:52:07 PM
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I'm trying to make all incomplete outbound calls trackable in CCpulse.
I'm able to report on this metric using ICON and sql tables to link G_CALL and G_CALL_STAT and then compare the value of F_CONN. But we also need this to be trackable in CCpulse.
The basic canned reports with Genesys (AD_N_OUTBOUND for example) seem to exclude incomplete calls.
I've played around a bit in DMA with the StatTypeConstructor but I'm not really sure wich actions to include/exclude etc.
Any help?