Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevinwang on July 06, 2010, 05:48:19 PM

Title: Why Campaign TAB is not available before customers pick up ?
Post by: kevinwang on July 06, 2010, 05:48:19 PM

Hi Guys,

I have a predictive outbound campaign running,
when there is call coming in gad, the Campaign TAB always show http 500 error message before customer picks up.

but when I run this campaign in preview mode , campaign TAB works well.

anybody here experienced simliar issue?


Thanks in advance.

Kevin

Title: Re: Why Campaign TAB is not available before customers pick up ?
Post by: cavagnaro on July 06, 2010, 08:44:12 PM

Which version of GAD?
What does GAD logs show?
Using custom tabs?
Using custom userfields? Have you tried without them and use a standard calling list?

Title: Re: Why Campaign TAB is not available before customers pick up ?
Post by: kevinwang on July 07, 2010, 02:01:06 PM

GAD VERSION 7.6.300.14
There is a http status 500 error,


java.lang.NullPointerException
org.apache.jsp.interaction.outboundchain.campaign_002dview_jsp._jspService(campaign_002dview_jsp.java:149)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)


does this mean before customer picks up, this call is not idenfied as outbound call or gad hasn't got the campaign info?
Apart from campaign TAB, other outbound related TAD in customer record area, like custom field/chained records/reschedule TAB are all unavailable.

Title: Re: Why Campaign TAB is not available before customers pick up ?
Post by: cavagnaro on July 07, 2010, 04:04:27 PM

Ok, without answering my question #2 and #4 we can't guess...