Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on July 12, 2010, 01:05:41 AM

Title: EventError(10) meaning
Post by: GenesysNewbie on July 12, 2010, 01:05:41 AM

Hi guys i was trying to find teh meaning of  genesys error showed ontserver logs "EventError = X".

Where i should look up to find meaning for this , is there an availabel guide ?


Thanks in advance

Title: Re: EventError meaning
Post by: Steve on July 12, 2010, 11:58:52 AM

Many error codes are listed in the T-Server deployment guide

Title: Re: EventError meaning
Post by: GenesysNewbie on July 12, 2010, 03:12:39 PM

Thanks Steve i really apreciate your help.
I have this EventError = 10. I can not find on the T-Server Guide.  :(


Any kind of additional tip ?

Title: Re: EventError meaning
Post by: Steve on July 12, 2010, 03:28:39 PM

Can you supply some information?
What type of switch? What are you doing to generate the error? The log.

Title: Re: EventError meaning
Post by: GenesysNewbie on July 12, 2010, 03:40:00 PM

Hi Steve the snecario is the following

Nortel cs100
Tserver72
Due to a AIL PROJECT, we are working on a 2stepTransfer, we download java samples on GernesysDevSite however they are not working as expected.
Every time we try to complete transfer (join conctact + 2nd agent ) we received this EventError10.
Error:::
TelephonyErrorException Internal: Cannot Complete Transfer
at com.genesyslab.ail.core.j.c$a.if(Unknown Source)

**The unique clue i have till this moment is the EventError show on tserver log, thats why i trying to look for the meaning.