Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Bashu on July 13, 2010, 06:32:35 AM

Title: sequence of starting Multimedia components
Post by: Bashu on July 13, 2010, 06:32:35 AM

Hi There,

Could you please someone help me the sequence of starting Multimedia components.

Thanks,
Bashu.

Title: Re: sequence of starting Multimedia components
Post by: René on July 13, 2010, 01:39:27 PM

Hi Bashu,

Try this one (without any guarantee ;))

- DBServer (used by Interaction Server)
- Universal Contact Server
- Email Server Java
- Classification Server
- Interaction Server

R.

Title: Re: sequence of starting Multimedia components
Post by: YevgeniyP on July 14, 2010, 04:11:50 AM

Why not just start solution using SCE? If you want to do it manually, application by application, there is no preference because they have to wait and reconnect if the order is not optimal.
YP

Title: Re: sequence of starting Multimedia components
Post by: Bashu on July 14, 2010, 10:09:03 AM

Thanks lot Rane.

Ill try.... :) .

Title: Re: sequence of starting Multimedia components
Post by: Krister on July 15, 2010, 08:15:19 AM

Note! Always start classification server Before you start Emailserver. You could have gotten email during downtime and those will not be routed correctly if you dont have the classificationserver already started.

Title: Re: sequence of starting Multimedia components
Post by: René on July 15, 2010, 01:39:14 PM

[quote]Note! Always start classification server Before you start Emailserver. You could have gotten email during downtime and those will not be routed correctly if you dont have the classificationserver already started.[/quote]
There is no direct connection between Email Server Java and Classification Server as services provided by Classification Server are invoked by Interaction Server that receives request from routing strategy.

I would recommend you to modify your routing strategies to handle situation when Classification Server is not available correctly. You can find list of error messages incl. suggested action in URS Reference Guide.

R.