Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anupamjain on July 13, 2010, 11:43:17 AM

Title: Preserving Caller's ID on Call Transfer
Post by: anupamjain on July 13, 2010, 11:43:17 AM

I am using Genesys Voice Portal 7.6. For a bridge/blind transfer the caller ID that goes out is the PRI line's number (basically GVP's caller ID) and not the original caller's number. Is it possible to change this behaviour?

Thanks!
Anupam

Title: Re: Preserving Caller's ID on Call Transfer
Post by: saz on July 20, 2010, 07:27:34 AM

Hi,
  You can change it at application level under <transfer> tag by using signalvar's attribute.

Title: Re: Preserving Caller's ID on Call Transfer
Post by: anupamjain on July 27, 2010, 06:02:40 AM

Thanks. But it doesn't seem to work on GVP 7.6. Does it only work on later versions?

I searched for it on the web and it seems its a VG extension?


http://developer.voicegenie.com/reference.php?ref=variablesdetails#signalvar

Thanks
Anupam