Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on July 15, 2010, 02:48:08 PM

Title: Call Stuck in Queue
Post by: PFCCWA on July 15, 2010, 02:48:08 PM

Hello,

How do you clear a call stuck in a queue?

i know which queue the call is stuck in, can see it within ccpulse and know there is no caller waiting for that length,

Restarting the stat server has not worked.

Any ideas?

Thanks,WA