Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on July 21, 2010, 08:54:48 PM

Title: Auto Mark Done in GAD
Post by: PFCCWA on July 21, 2010, 08:54:48 PM

Hello,

We are about to deploy GAD 7.6 and checking to see if there is an auto mark done option available?

The 7.6 deployment guide suggests there isnt for inbound voice interactions, just for outbound/transfers/multimedia such as email.

If not is this something which can be customized and is there a code available?
Thanks,WA

Title: Re: Auto Mark Done in GAD
Post by: cavagnaro on July 21, 2010, 11:45:16 PM

Please search in the forum, this question has been answered several times

Title: Re: Auto Mark Done in GAD
Post by: PFCCWA on July 22, 2010, 11:43:06 AM

Thanks, just searched and found it.

Am I right in saying multiple version of GAD are possible, so if we want to display different Not ready reason codes and stats relevant that team (such as ACD queue)?

Our plan is to use 1 instance of GAD across 4 different team so are using generic agent stats such as total login time/total calls etc and a mixed set of not ready reason codes (so not all the agents will use them or be relevant to their area)

Thanks,WA