Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pmlanning on July 30, 2010, 07:56:19 PM
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I hope this is an easy questions for the veterans here I inherited this part from a coworker, and I am at a loss on where this stuff is. Schedules and stuff already exist, so I don’t need to create anything from scratch.
What I want to do is change the planning period to 4 weeks (or more if it is a 5 week month), and/or have the ability to change the “mode”
We have 2 sites and while under the agent-extended 1 site shows Mode: 1 week and Planning period (which is only showing 2 weeks at a time), and the other site, the mode is grey out so I cannot even look at planning period.
Can someone please tell me how to fix this, I have access to WFM WS; Config Mngr and Config utility.
Again I am pretty new to this, so if you could dumb it down as best you can I would realllyyy appreciate it.
Thanks much in advance!
Paula