Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: New... on August 06, 2010, 01:59:18 PM

Title: Knowledge Manager - No permission
Post by: New... on August 06, 2010, 01:59:18 PM

Hi,

I have installed multimedia components and when trying to create screening rule in knowledge manager, I am getting "No permission to do this action". This error comes when creating category, field codes also.

Any special permission to be assigned to access the knowledge manager?

Thanks.

Title: Re: Knowledge Manager - No permission
Post by: cavagnaro on August 07, 2010, 02:57:47 PM

With default you should be able to do it normally, if you are using another user then set the application rank access to Knowledge Manager as Administrator

Title: Re: Knowledge Manager - No permission
Post by: René on August 11, 2010, 07:50:58 AM

Hi,

Your CME person must have read/change/write permissions on Resources/Business Attributes/Category Structure folder as objects created using Knowledge Manager are stored there.

R.

Title: Re: Knowledge Manager - No permission
Post by: New... on August 13, 2010, 10:01:50 AM

I am currently using version 8. I have disabled the role-based access and now am able to create screening rules. Thanks for the responses.