Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Grzegorz Ostrowski on January 01, 1970, 12:00:00 AM

Title: Client application
Post by: Grzegorz Ostrowski on January 01, 1970, 12:00:00 AM

Does anyone know where specification for classes used to develop agent's application can be found?

Grzegorz

Title: Client application
Post by: Vic on January 01, 1970, 12:00:00 AM

G6.1 or G6.5 Developer Guide should cover it.
You can DL it from support homepage or just drop me a line and I would be happy to help.

Title: Client application
Post by: swissaKM on January 01, 1970, 12:00:00 AM

Hello

I am trying to write an Application that will serve in a Call Center

The Call Center is Already working with the GeneSys TServer and DEsktop Client using the GeneSys ActiveXs ...

My Application will be responsible for getting info about The AgentID related to a device ID ...

I want to write a program taht can query the AgentID (may be using the TqueryAddress) method ..but I am not sure if this can be done using the Textension ActiveX GeneSys Provides ..

Do you know how to get the Agents ID related to a specific DEviceID at run time from a central Application ?

Thanks