Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sundaraas on August 12, 2010, 11:55:33 AM

Title: 8 digits only in CLI
Post by: sundaraas on August 12, 2010, 11:55:33 AM

Hi Team,

We have been using the Audiocode (Meridant 1K) for connecting the PRI lines. In agentdesktop screen popup some phone numbers have 8 digit (normally 10 digits). we checked our routing, t-server and urs logs, all its have the 8 digit number. The issue has been escalled to the our telecome team, he told the TTSL have 10 digit. So issue only your dialer. where i can check it? if u need any logs which one i sent?

Plz help.

Title: Re: 8 digits only in CLI
Post by: Fra on August 13, 2010, 07:43:01 AM

The CLI is passed by the PSTN.
The mediagateway may re-format it - have you checked that?
If on EventQueued the CLI is 8 digits, then blame the mediagateway, Genesys can not have manipulated any attached data prior that.

Why dialler?? is it not an inbound call?

Fra