Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Bashu on August 13, 2010, 04:38:10 AM

Title: License problem
Post by: Bashu on August 13, 2010, 04:38:10 AM

Hi There,

We have sufficient Tserver Licenses and no more agents are logged in GAD. But I am facing a problem with Licenses. I can see “No more Licenses “Error Message in Tserver log files. I have restarted Tserver after that also I am facing same problem.  :'(
Could you please anyone help me what could be the reason for this.  ???

Thanks,
Bashu.

Title: Re: License problem
Post by: Fra on August 13, 2010, 07:36:48 AM

Check the Tserver log file - what's the license feature
Check the Tserver log file - how many agents try to log in and how many licenses are being checked out
Check your license file - verify how many licenses you have on that feature

Fra

Title: Re: License problem
Post by: Steve on August 13, 2010, 09:43:10 AM

You can also use lmstat on the licence server to see where it thinks they are being used.

If you have multiple T-Servers is the number of licences option (num-of-licenses) set too high on one of them, or is it set to 0 (zero) which means take all available licenses.

Title: Re: License problem
Post by: René on August 16, 2010, 04:09:09 PM

Hi Bashu,

There are two types of licences used by TServer

- tdn - all registed DNs (Routing Point, Extension, VQ etc.) are counted in
- sdn - only registered DNs that can be used for agent login are counted in (extension, position)

so if you create more DNs of type Extension/Position than is the number of sdn licences TServer will report licensing error.

R.