Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: a.jay on August 17, 2010, 12:10:32 PM

Title: Stat Server HA
Post by: a.jay on August 17, 2010, 12:10:32 PM

Hi guys!
I have a problem  :( :( :(
I installed the second StatServer. Set it in the mode of Warm Standby. Both StatServer added the option accept-clients-in-backup-mode = yes. DataSourcer single primary. When I do Switchover on backup StatServer, DataSourcer can not connect to the backup StatServer (writes in the logs). In what may be the problem?

Title: Re: Stat Server HA
Post by: Steve on August 17, 2010, 04:27:41 PM

Could be a lot of things :(

But have you tried the basics? - is the network OK? - can the datasourcer server resolve the hostname of the new stat-server? Can you ping the statserver from the datasourcer?

If you stop both Stat Servers and then start your new one on its own, does datasourcer connect?

Title: Re: Stat Server HA
Post by: cavagnaro on August 18, 2010, 05:14:05 AM

What does the logs say? Is the backup statserver ok? Show some logs

Title: Re: Stat Server HA
Post by: a.jay on August 18, 2010, 07:57:58 AM

Today, I manipulated with restarting DataSourcer and both StatServer. For the second time it's worked.
Thank you for the tip!