Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tambo on August 17, 2010, 08:07:35 PM

Title: call transfer stat
Post by: Tambo on August 17, 2010, 08:07:35 PM

Hi,

Is it possible to make a stat that would take into account transfers made within a specified range i.e 60 secs. The business would like to take these off of agents stats and would like to see these realtime through CCPulse. At the moment we do take into account transfers made and transfers taken but they would like to subtract the short tranfers

Tambo

Title: Re: call transfer stat
Post by: René on August 19, 2010, 07:10:14 AM

Hi Tambo,

You have to define sliding time profile and assign it to required statistic.

R.

Title: Re: call transfer stat
Post by: Tambo on August 21, 2010, 04:49:44 PM

Thanks Rene,

thats great

Tambo