Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on August 18, 2010, 03:09:39 PM

Title: GAD Do Not Disturb
Post by: PFCCWA on August 18, 2010, 03:09:39 PM

Hello,

We are using GAD 7.6 which allows the do not disturb function to be used.

Is there a way to disable this?

Also can we report on this as an agent state?

Thanks,
Wasim

Title: Re: GAD Do Not Disturb
Post by: Timur Karimov on August 19, 2010, 06:04:28 AM

Hi there
[quote author=PFCCWA link=topic=5796.msg25251#msg25251 date=1282144179]
Hello,
We are using GAD 7.6 which allows the do not disturb function to be used.
Is there a way to disable this?
[/quote]
yes. throw standard customization feature.
[quote]
Also can we report on this as an agent state?
[/quote]
ya, but i think only with using ccon/icon and custom reporting tools like hyperion.
WBR.

Title: Re: GAD Do Not Disturb
Post by: PFCCWA on August 19, 2010, 06:39:19 PM

I cant see the standard customized feature to disable this, checked CME then the option tab within the GAD application properties?

Thanks.

Title: Re: GAD Do Not Disturb
Post by: Timur Karimov on August 30, 2010, 06:40:14 AM

[quote author=PFCCWA link=topic=5796.msg25271#msg25271 date=1282243159]
I cant see the standard customized feature to disable this, checked CME then the option tab within the GAD application properties?
Thanks.
[/quote]
nope, i mean customized feature throw code addition and modification.

WBR