Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mestrovic on August 19, 2010, 07:35:52 AM

Title: Outbound Answered calls update database after 10 seconds
Post by: mestrovic on August 19, 2010, 07:35:52 AM

Hello,
i'm trying to understand why it takes 10 seconds for OCS to instruct DB to update record as answered, from Eventreleased time, whereas other call results update immediately?
During these 10 seconds, the agent is ready but no new call is dialed due to the waiting time that is forced on the ended call.
it creates a significant idle time in the call center, and decreases the amount of calls handled.
Could anyone tell me how to make the update happen immediately?

Thanks,
oren.

Title: Re: Outbound Answered calls update database after 10 seconds
Post by: cavagnaro on August 19, 2010, 01:58:11 PM

Check OCS logs, DBserver logs and maybe it is trying to contact (monitor your PBX trunks) but nobody answers....