Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Grand_Master on August 19, 2010, 07:42:55 AM

Title: Stream manager MOH
Post by: Grand_Master on August 19, 2010, 07:42:55 AM

Hi there,

Is it possible to play multiple MOHs via stream manager?  Our customer requires different hold announcements depending on the day of the week.

Is the only option to use scheduled tasks to copy over the MOH file as required?

Thanks!

Title: Re: Stream manager MOH
Post by: René on August 19, 2010, 11:34:42 AM

Hi,

SIP Server release 8.0.1 does support specification of multiple MOH music files. You would need to modify code of your agent application to use this feature.

R.

Title: Re: Stream manager MOH
Post by: Grand_Master on August 23, 2010, 04:35:36 PM

Thanks Rene.